Shipping & Returns
Shipping Policy
We take great care in creating and packaging every order to ensure it arrives safely and meets our quality standards.
Processing Time
Most custom orders are completed within 3–7 business days, depending on the product and design complexity. Larger orders may require additional production time.
Shipping
Once your order is completed, it will be shipped using the carrier selected at checkout. Shipping times are estimates provided by the carrier and are outside of our control.
Shipping Address
Please verify your shipping address before placing your order. We are not responsible for delays or additional shipping charges caused by incorrect addresses.
Damaged or Lost Packages
If your package arrives damaged or is lost during transit, please contact us within 48 hours of delivery. We will gladly assist you in working with the shipping carrier to resolve the issue.
Return & Exchange Policy
Because every item is custom-made specifically for you, all personalized products are final sale.
We do not accept returns, exchanges, or cancellations on customized or personalized items unless the product arrives damaged or we made an error during production.
If your order arrives damaged, defective, or does not match the approved design, please contact us within 48 hours of delivery and include clear photos of the item and packaging. We will review the issue and, if appropriate, remake or replace the product at no additional cost.
To ensure the best results, customers are responsible for reviewing and approving all design proofs before production begins. Once production has started, changes cannot be made.
Our goal is to provide high-quality custom products and excellent customer service. If you have any questions about your order, we're always happy to help.